Welcome to VitaminsOnly Help Site

About Us

2 articles in this Topic

• What is the privacy policy of VitaminsOnly?
• What's the story of VitaminsOnly?

Delayed Parcels

1 article in this Topic

• Delayed Parcels - Update May 2020

Membership

1 article in this Topic

• Your VIP Club registration is not working.

Orders

6 articles in this Topic

• Can I cancel or change my order?
• Can I pick up personally from your store?
• Do you export products in very large quantities?
• How do I know if my order has been done successfully?
• What if you didn't send all of my orders?
• Who is NoFraud?

Pricing & Payment

7 articles in this Topic

• Can you automatically send me a product every month or two?
• Do you offer discount?
• How do I use my discount code?
• I added an item in my cart and checked out after some time, but a product became out of stock. Can you refund?
• What currency are you using with your prices?
• What if I forgot to apply my discount code?
• What kind of payment methods do you accept?

Products

4 articles in this Topic

• Any tips for product browsing?
• Can I request a product not found in your website?
• How do I know the expiry dates of the products?
• When will you restock your product?

Returns

4 articles in this Topic

• Can I return or repalce my items?
• How do I return a product?
• What if my products are faulty or damaged?
• You've sent me a different product.

Shipping

11 articles in this Topic

• Bushfire Impact Update
• Can my parcel be left on my doorstep if I am not home?
• Do you offer express shipping?
• Do you ship internationally?
• How do I get free shipping?
• How do I track my delivery?
• How long should it take before I receive my order?

See all articles in Shipping →

Support

3 articles in this Topic

• How do I contact you directly?
• I tried calling but you are unavailable.
• Should I provide my phone number?