This help site is a work in progress. More questions will be addressed in the near future. For any concerns regarding this help site, please email us. Thank you!


  • Can I cancel or change my order?

    After you've submitted and paid for your order, we can still modify your order if and only if we haven't shipped it yet. You can contact us directly should you wish to cancel, correct your info, or modify your products. In case that we already shipped out your order, we cannot refund or change ...
  • Can I pick up personally from your store?

    To make a local pick up, order online as usual. During checkout, you will initially have the option to put delivery notes. Kindly indicate that you will pick it up from our shop. In this way, your order will not be sent via delivery and your shipping fee will be refunded. Pickup is available at ...
  • Do you export products in very large quantities?

    As of now, we do not have license to export products in very large quantities (i.e. 100+ units of one single product). There might be some limit to how much we can ship internationally before the customs consider the shipment as an export. 25-50 units of a single product might be fine, but to be ...
  • How do I know if my order has been done successfully?

    You should receive an email confirming your order and payment being processed into our system.
  • What if you didn't send all of my orders?

    In the event that we are not able to send you all your products without prior notice or refund, kindly contact us and we will send you the remaining ones or refund them depending on the situation (product availability & customer's choice).
  • Who is NoFraud?

    NoFraud is a fraud prevention solution that VitaminsOnly has partnered with. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud cha...