This help site is a work in progress. More questions will be addressed in the near future. For any concerns regarding this help site, please email us. Thank you!


  • Can I return my items?

    Yes, we protect your right to return any product within 90 days after payment is made. Upon our receipt of the returned product/s, we will refund or replace your products. For resending, there would be a recharge of the postage fee. Please email us at so we can...
  • How do I return a product?

    Please email us at so we can arrange this for you. Kindly send returns to: 4/201 High Street North Willoughby New South Wales 2068 Australia If we are replacing your products, we will issue a return sticker from Australia Post that you can use to return the ...
  • What if my products are faulty or damaged?

    Please email us about the issue with photos of the product at and we will guide you through the replacement process.
  • You've sent me a different product.

    In case we sent you a product you didn't order without prior notice, we will most definitely replace or refund based on your choice. Please email us at so we can arrange this for you.