This help site is a work in progress. More questions will be addressed in the near future. For any concerns regarding this help site, please email us. Thank you!

Shipping

  • Can my parcel be left on my doorstep if I am not home?

    Parcels from Sendle have an Authority To Leave (ATL), so they will leave the parcel by the front door or around the premises if there is no one to receive it. Australia Post will require you to sign for your parcels by default. However, if you would prefer to have your package left in a safe pla...
  • Do you offer express shipping?

    Yes, aside from regular postage, we offer express shipping via Australia Post (https://auspost.com.au/). Prices range around $12 (max 500g) to $25 (max 5kg), depending on parcel weight and delivery location. The basic principle of Express Post is that it is that it travels by plane, unlike regu...
  • Do you ship internationally?

    We ship all around the globe! Please be advised that shipping costs vary depending on the destination. The cost will be shown to you upon checkout. Please note that extra charges from import duties, customs, and taxes are not included in our costs. These are the buyer's responsibility, so pleas...
  • How do I get free shipping?

    We offer free shipping for orders within Australia that are equal to or above AUD $50. For orders below $50, we use regular postage by default ($4.95).
  • How do I track my delivery?

    To track your order, you should have your tracking number and service provider, both of which will be provided once your order has been sent for shipping.If it's sent via Australia Post, kindly go HERE (https://auspost.com.au/mypost/track/#/search).For Sendle, please go HERE (https://try.sendle.c...
  • How long should it take before I receive my order?

    For orders within Australia: Regular Postal Service: New South Wales: 2-4 business daysVictoria: 2-4 business daysQueensland: 2-4 business daysSouth Australia: 3-5 business daysNorthern Territory: 3-5 business daysWestern Australia: 5-7 business days Express Postal Service: New South Wales: 1...
  • How much is postage?

    Our shipping costs are the following: For orders equal to or above $50, we offer free shipping (Australia Only). Below $50, we have standard postal service for $4.95 (Australia Only). For Express shipping, please go HERE (https://vitaminsonly.reamaze.com/articles/express-shipping). For Internat...
  • What if I entered the wrong delivery information?

    Unfortunately, we cannot change information once the parcel is already being shipped. However, you can contact us to change your delivery info and if we haven't shipped your order yet, we will change it for you. In rare cases, we might contact you if we need to confirm something in the provided...
  • What postal or courier companies do you use to send orders?

    We ship via Australia Post (https://auspost.com.au/) and Sendle (https://app.sendle.com/dashboard).In special circumstances, we may resort to other companies to fulfill your order.